Terms of service

Terms of Service

Effective Date: 1. January 2025

Welcome to Wally Online Shopping Mall. By using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully before accessing or using our site. If you do not agree to these terms, you may not access our website or use any of its services.

SECTION 1 - GENERAL OVERVIEW

This website is operated by Wally Online Shopping Mall ("we," "us," or "our"). By accessing or using our website, you engage in our "Service" and agree to the terms, conditions, and policies outlined here.

All policies mentioned on this website, including but not limited to the following, are incorporated into these Terms of Service by reference:

• Refund Policy
• Privacy Policy
• Shipping Policy
• Terms of Use for Discount Vouchers

We may update or modify these Terms at any time without prior notice. Your continued use of the website signifies acceptance of any changes. The latest version of these Terms will always be available on this page.

SECTION 2 - AI AND AUTOMATION

Our services include the use of advanced automation and AI-driven tools to enhance customer experiences, streamline workflows, and ensure efficient operations. By using our website, you consent to the integration of these technologies where applicable. Examples include:

• Personalized recommendations.
• Automated order processing and fulfillment.
• Geolocation-based redirection for optimized user experience.

We strive to ensure these tools function effectively but disclaim liability for unforeseen technical issues or errors caused by third-party integrations.

SECTION 3 - THIRD-PARTY TOOLS AND INTEGRATIONS

Our website integrates third-party platforms and tools to enhance functionality, including but not limited to:

• Geolocation tools for redirects.
• Landing page optimization tools.
• Tax compliance monitoring tools.
• Workflow automation tools.
• Order fulfillment management systems.

While we strive to select reliable providers, we do not control these third-party services and disclaim liability for any issues arising from their use. Customers should familiarize themselves with the terms and conditions of these third-party tools.

SECTION 4 - PRODUCT INFORMATION

All product details, prices, inventory, and related information are managed through our website, hosted on Shopify, which serves as the "Source of Truth". Shopify's tools and automation facilitate synchronization across all integrated systems and platforms to ensure consistency, accuracy, and timely updates for seamless operation.

We reserve the right to modify product offerings, pricing, or availability at any time without notice. Products may have limited quantities and are subject to return or exchange as per our Refund Policy.

SECTION 5 - REGIONAL COMPLIANCE AND TAXES

Our business adheres to tax regulations across multiple jurisdictions to ensure compliance with applicable laws. The following principles apply to all orders:

• Value-Added Tax (VAT) for EU Sales:
• VAT is included in the purchase price for orders under €150. For orders exceeding €150, customers are responsible for paying VAT directly to their local authorities upon import.
• Sales-Related Taxes:
• Sales-related taxes are determined by the customer’s location. When tax thresholds or nexus obligations are triggered, applicable taxes are calculated and added to the final purchase price at checkout.
• Customer Assurance:
• If taxes are not charged at checkout, we will assume responsibility for remitting applicable taxes. Customers will not bear additional tax liabilities after completing their purchase.
• Sales Processing:
• Sales are processed through the appropriate platform based on customer location, using approved tools and systems to meet all compliance obligations.

SECTION 6 - ORDERS AND FULFILLMENT

Orders are managed through integrated fulfillment systems that coordinate communication with suppliers. Our Shopify storefront utilizes advanced tools and automation to manage orders and provide tracking updates to customers when available

Any discrepancies due to automation or third-party tools will be resolved promptly.

By placing an order, you agree to the terms outlined in our Shipping Policy.

SECTION 7 - RETURNS AND REFUNDS

Please refer to our Refund Policy for detailed conditions. Key highlights include:

1. 180-Day Return Policy: Customers can return products within 180 days for a full refund, provided the return complies with all the conditions outlined in our Refund Policy.
2. Damaged or Defective Items: We replace damaged or defective items at no additional cost, often without requiring return shipping. If a return is needed, we will cover the cost of return shipping.
3. Return Shipping: For general returns, customers are responsible for the cost of return shipping unless otherwise specified.

SECTION 8 - OPTIONAL POST-PURCHASE OFFERS

We may offer optional post-purchase add-ons, such as discounted items or bonus offers. These offers are:

• Dependent on the original purchase.
• Presented immediately after the original transaction is completed.
• Canceled automatically if the original purchase is canceled.
• Subject to our Refund Policy if the original purchase is returned for a refund.

Additionally, we may follow up with email campaigns offering exclusive discounts and sales to customers.

SECTION 9 - ERRORS AND TECHNICAL ISSUES

Occasionally, there may be errors or inaccuracies on our website related to product descriptions, pricing, or availability. We reserve the right to correct these errors, update information, or cancel orders if necessary.

In cases of technical issues caused by AI or automation tools, we will work promptly to resolve the problem and ensure minimal disruption.

SECTION 10 - DATA PRIVACY

Your personal data is handled in compliance with applicable privacy laws. Please refer to our Privacy Policy for full details on how your data is collected, used, and protected.

SECTION 11 - LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free services. To the maximum extent permitted by law, we are not liable for any damages arising from:

1. Use of our website or services.
2. Third-party tool errors or malfunctions.
3. Technical issues beyond our control.

SECTION 12 - UPDATES TO THESE TERMS

We may revise these Terms periodically to reflect changes in our operations, tools, or legal obligations. It is your responsibility to review these Terms regularly.

SECTION 13 - CONTACT INFORMATION

For questions about these Terms of Service or any other matters, contact us at:

• Email: contact@wallyonlineshoppingmall.com